📖 The Scoop
A succinct but complete guide to each stage of ITIL V3, this five- book set includes "Service Operation Based on ITIL V3, Service Transition Based on ITIL V3, Continual Service Improvement Based on ITIL V3, Service Design Based on ITIL V3," and "Service Strategy Based on ITIL V3."
Genre: Business & Economics / Customer Relations (fancy, right?)
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