📖 The Scoop
In recent years, developments in information technology have had a major impact on business processes, and quality IT service management (ITSM) is now an essential part of any successful business organisation. This guide contains best practice advice which explains key activities to be considered in planning to implement service management via a continuous service improvement programme, including the ITSM approach, developing a vision statement and business case objectives, managing change, assessment and performance monitoring to measure process improvements. This guide is a companion to the IT Infrastructure Library (ITIL) which is published by TSO, and specifically to 'Planning to implement service management ' (by Vernon Lloyd) (2002, ISBN 0113308779).
Genre: Business & Economics / General (fancy, right?)
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