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Tutorials from the Seventh Symposium on QFD

by Ellen Domb , Glenn Mazur , Jim Kowalik , John Terninko , Mary Cicala , Pamela Dunham , Richard Zultner

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Tutorials include Introduction to QFD, Voice of Customer Analysis, TRIZ, Taguchi Methods, AHP. Creativity tools.

Genre: Business & Economics / Quality Control (fancy, right?)

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