Jan Schilt

Metrics for Service Management:

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title des...

ABC of ICT: The Exercise Workbook

ABC stands for the Attitude, Behavior and Culture within IT organizations. ABC is like an Iceberg, much of it hidden beneath the surface, yet capable ...

ABC of ICT

ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your organization, or more importantly, yo...