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Text with Cases
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a...
Statistical process control is a tool which enables both manufacturers and suppliers to achieve control of product quality by applying statistical met...
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achi...
This text provides a simple model for 'Total Quality Management' and comprehensive coverage of the concepts students need to understand. It is support...
Commitment and policy. Organization for quality. Design for quality. Capability for quality....
The Route to Improving Performance
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Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business ...
Structured around the 5Ps model - Product, Plant, Processes, Programmes and People - this book is one of the most comprehensive texts dealing with pro...
'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a...
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associat...
Achieving World-class Performance
Total Organizational Excellence derives some of its material from TQM, but extends and reorganises those principles around a new framework in which pe...
Lean Quality in Construction Project Delivery
A convergence of lean management and quality management thinking has taken place in organizations across many industries, including construction. Prac...
Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain ma...
Structured around the 5 Ps model - Product, Plant, Processes, Programmes and People - this text considers production and operations management. This e...
A Practical Guide
Manual
Representing the current work on quality contained within the British Standards, this book is aimed at those managers and specialists who are responsi...
Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a di...
A Strategic Overview
A Pictorial Guide for Managers
This book will show students and managers what they need to understand about Total Quality Management in the simplest, clearest and most memorable for...