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Putting the Service in Public Service
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job s...
This book takes a new approach to ethics by focusing on the kinds of dilemmas that confront people almost daily on the job. The author's unique contri...
Working on the Razor's Edge
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurse...
Public Administrators and the State Level
This text discusses and compares men's and women's career patterns in state government. It is based upon newly conducted original research surveys in ...
The Phoenix Syndrome
Although much has been written about how organizations renew themselves, little attention has been given to why they go into decline. Mary Guy's groun...
Debunking a Myth
Organization theories have given only brief attention to the role of professionals in the workplace. When mentioned, it is posited that major differen...
People, Process, Performance
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