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Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, port...
A Management Guide
The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the stan...
IT must continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that sup...
This guide to the PRINCE2 project management method covers its most common features, including the uniform method of work and terminology that make pr...