Renee Evenson

Customer Service Training 101

Quick and Easy Techniques That Get Great Results

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service profession...

Award Winning Customer Service

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Custo...

Customer Service Management Training 101

Quick and Easy Techqniues That Get Great Results

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off t...

Powerful Phrases for Effective Customer Service

Over 700 Ready-to-use Phrases and Scripts that Really Get Results

Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures y...

Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essent...

Customer Service 201

Managing Your People to be Their Best

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