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Putting the Service in Public Service
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job s...
Working on the Razor's Edge
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurse...
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and wh...
Features concepts actually applied in public service delivery, focusing on crisis responders who work in the most emotionally demanding situations....
Policy Solutions for Non-College Women
Widely interdisciplinary in appeal, this book reports on the successes of innovative training opportunities for non-college women who end up in low-pa...