🦃 Cozy up with autumn reads! Let our AI Librarian pick your perfect fireside book 🍁
Explore the literary world of this author
De ITIL pocketguides van Van Haren Publishing worden al lange tijd beschouwd als een betrouwbare gids op het gebied van ITIL, in vele taalversies. Dez...
Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, port...
The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over t...
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE F...
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title des...
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account...
Note: This book is available in several languages: Italian, German. Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service ...
This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especial...
Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL® V 3. A quic...
Note: This book is available in several languages: Italian, German, Spanish.L obiettivo di questa pubblicazione è di fornire un documento di facile l...
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR ISO/I...
Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry ...
A Pocket Guide
'The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over ...
Note: This book is available in several languages: Chinese, German, English. An independent and vendor neutral guide to the wide range of management f...
This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The ...
This pocket guide covers all the major frameworks and standards used by IT managers internationally. Indispensable for student and experienced practit...
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frame...
It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must 'create val...
Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library...
An Introduction
...
A Management Guide
The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the stan...
IT must continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that sup...
Well designed and implemented processes are of little value when the day-to-day fulfilment of these processes is not well organized. Nor are service i...
An Introduction Based on ITIL
On cover: ITSM Library [IT services management library]. Supersedes all previous eds.. Also available in other languages....
Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped r...
Based on ITIL V3 Management Guides
A succinct but complete guide to each stage of ITIL V3, this five-book set includes "Service Operation Based on ITIL V3, ServiceTransition Based on IT...
A Pocketguide
an introduction
An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test p...
This pocket guide summarises the key principles and standards of ISO/IEC 20000 on best practice in IT service management (which was derived from the B...
This guide to the PRINCE2 project management method covers its most common features, including the uniform method of work and terminology that make pr...
based on PRINCE2
PRINCE2 (Projects in Controlled Environments) sets out project management guidance for all types and sizes of projects, and it has become a de facto s...
Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security man...
An Implementation and Improvement Guide for Incident Management
This book, "Service Rescue! An Implementation and Improvement Guide for Incident Management", is the result of merging two key disciplines: management...
Roles, Responsibilities and Organization...
This publication is a pocket best practice guide. It takes a staged approach to risk management, putting the subject into context and helping define a...
A Implementation and Improvement Guide for Incident Management
***Incident Management in a Service Management Architecture*** This innovative book focuses on the architecture of a service management environment, b...
Programme management relates to the co-ordination, organisation and implementation of a portfolio of related projects in order to achieve a defined ou...