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In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved fro...
Text, Cases, and Readings, Third Edition
Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely re...
Includes bibliographies....
This third edition of a bestselling text offers the most complete treatment of quality management available. It provides updated coverage of all aspec...
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Instructor's Manual
Text, Cases and Readings, Second Edition
The bestselling text that swept the country and demonstrated how to develop and apply TQM principles is now fully revised and expanded. It's all here-...
Management development guide on increasing productivity in management activities - deals with the methodology and considers leadership, employee motiv...
Why the Mighty Fall
Monograph on management strategy, comprising case studies of giant enterprises in the USA to illustrate the costly mistakes in decision making made by...
Text, Cases, and Readings
Discuss how information system relate to organization and management, examine the effect of information on performance of the management process, and ...
Taking the Worry Out of Investing
The Answer to Obsolescence
Principles of Total Quality, Second Edition offers updated coverage of all aspects of the management and implementation of quality in an organization....
A Guide to Understanding